Soft Skills
Training for Supervisors,
Managers and Team-Leaders
Hope-Cottage
provides tailored training courses: soft skills training that is adapted to
meet the needs of the people and the organisations that we work with.
In this increasingly competitive world, the
accomplishment of jobs has evolved to more than just having qualifications and
technical skills. In addition to better occupational knowledge, employers are
also looking out for employees with “softer” management skills, widely known as
soft skills.
Soft skills are personal attributes and competences
that enhance an individual’s ability to interact effectively with others and
are broadly applicable both in and outside the workplace. They include
proficiencies such as effective communication, conflict resolution and
negotiation, personal effectiveness, creative problem solving, and influencing
skills, amongst others.
Soft skills are actually life skills that everyone
should have to enhance professional relationships and job performance in order
to become more successful at specific stages of life and career.
Hope Cottage programs for personal and interpersonal
skills training courses are designed to help both executives and senior
executives gain the soft skills they need in harnessing the collective
capabilities of fellow team members towards achieving set objectives.
If you are looking for soft
skills training for your team, colleagues or students we will be pleased to
hear from you and to discuss how we can help, and tailor a course for your
needs.
With Hope
Cottage soft skills training you will save up to 50% of usual cost, but still
receive the outstanding service that you need.
Tel: 07850 039027 or email: hopecottagecareeradvisors@btconnect.com
Assertiveness at Work Workshop
Many of us have problems asking for what we want or saying no without feeling
guilty. We may respond to pressure either by giving in or becoming
aggressive. We may not know how to give and receive feedback or how to
negotiate effectively.
This one day practical course is
designed to help increase your assertiveness and to give you the knowledge and
skills to deal with all these situations effectively.
Programme details:
What is
assertiveness?
• Recognising the difference between aggressive, assertive and passive
behaviour
• Being assertive – what it means.
Self-talk, beliefs and assertiveness
• Becoming aware of your inner voice and beliefs and whether
they help or hinder you
• Learn to change limiting beliefs and negative self-talk
Rights and
responsibilities
Understanding your rights and the responsibilities and
consequences of asserting them
Requesting and refusing
• Making requests assertively
• Saying ‘no’ without feeling guilty
• Negotiating assertively
Handling aggressive behaviour and put downs
• How to deal with aggressive behaviour and manipulative
criticism from others
Being comfortable with handling negative
criticism
• How to receive criticism constructively
• How to give constructive feedback to others
Practice session - planning to be assertive
• Planning your approach to being assertive in the future in difficult
situations at work
Practice session – one-to-one practice session
• Putting the skills learned into practice. Review, action plans and evaluation
Price: £195.00pd
If you would you like to have this workshop
in-house, and have it tailored to your organisation, then please contact: hopecottagecareeradvisors@btconnect.com
Presenter
Gloria Waithe is an experienced trainer, coach and consultant with
over 30 years’ experience of training in both the public and private
sectors. She has worked as a trainer since 1984 and has run courses on
the whole range of management and personal development including communication
and interpersonal skills, Effective Delegation, Supervision and Team
Leadership, Self Esteem and Personal Effectiveness for Multinationals, large
and small Organisations both in the UK and West Africa.
Confidence
at Work training workshop
Confidence at Work programme
- What gives
some people supreme self-confidence?
- How do they
manage to deal with difficult situations with apparent ease?
- How do they
maintain such high self-esteem?
In this
fascinating and highly motivational workshop you’ll learn the tricks and
techniques of building and maintaining great self-confidence, appearing
confident (even if you’re not) and taking back control.
As you
appear more confident, so you’ll find others treating you differently, new
doors opening and a new sense of enjoyment of working and social life emerging.
Programme Details:
The emotional loop:
· From vicious circle to virtuous cycle
· Getting
back your self-esteem
· Enhancing
your personal power
· Dealing
with different types of difficult people
· Recognising and managing types of difficult
behaviours
Meetings
and greetings:
· Creating
the right first impression
· Using
your voice
· Making
what you do sound interesting
Standing
your ground - saying NO:
· Exploring the joys of saying no with
confidence
Patterns
of behaviour:
· Aggressive, passive, assertive
traits
· Learning to be assertive
Confidence building techniques:
§ 50
fantastic confidence building techniques, including:
§ Instant
calm
§ Controlling
others’ emotional state
§ Preventing
intimidation by others, without uttering a word
§ Calming
the inner voice
§ Finding
and using other people’s hot buttons
§ Personal
action planning and next steps
Price: £195.00
pd
Contact:
hopecottagecareeradvisors@btconnect.com
Credibility, Confidence and Charisma Workshop
Certain individuals have an air of
authority - that indefinable aura of being in charge. They walk with
inner confidence and get respect. Some people think that this sort
of “presence” is something that you’re either born with, or that you never will
have. But they’re wrong: you can develop your
credibility, confidence and charisma so that when you walk into a room, people
look up. We’ll show you how.
Programme Details:
Setting
the scene:
· Practice the first tool of the
day
Putting
the foundation stones in place
· Pinpoint what makes someone stand
out as “charismatic, confident and credible” Vs (in the alleged words of former
British boxing champion Brian London) “only a prawn in the game”.
· Find out what scientist Albert
Mehrabian *really* discovered about credibility, and what the implications are
for you
Learn how to turn on confidence like switching on a light
· … and learn how to get rid of that
“this’ll never work” voice in your head
Packaging
your content:
· Learn a simple format for making
even an impromptu announcement compelling
· Apply Grinder’s scientific research
on shifting between Credible & Approachable
· Discover how to deliver bad news
without whipping up emotions
Physical
presence:
· Reveal
the 3 key elements of body language that can boost your charisma
· Walk
the Wild West Walk
· Put
the science of Proxemics to use, especially for external meetings
Para linguistics: Having
a voice that says “I mean business” On the spot
· Learn
the Key 3 Things you need to know, in order to think on your feet and keep your credibility
Taking
the learning forward
· Making
it real
· Keeping the momentum
Duration: 1 to 2 Days
Price: £195.00pd
Contact: hopecottagecareeradvisors@btconnect.com